A big job with drawings genuinely takes a couple of minutes. The work happens on the server, not on your phone, and the screen shows you how long it's been going so you're not guessing.
Things that make it slower: a lot of drawing sheets, a long description, and a poor connection.
You can put the phone in your pocket — it carries on. What you shouldn't do is hit it again, because that starts a second one.
If it's been going far longer than that, or it's come back with nothing at all, that's not normal. Email hello@gaffermate.co.uk and say what the job was.
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