GafferMate is a tool that helps you build quotes faster. The quotes it drafts are yours — you check them, you send them, and you're responsible for them, exactly as if you'd written them on paper. We work hard to make the drafts good, but AI can make mistakes, so always check the numbers before anything goes to a customer.
These terms are a contract between you and GafferMate ("we", "us") covering your use of the GafferMate app and website at gaffermate.co.uk (the "Service").
The Service is provided for business use — you're using it in the course of your trade. You confirm you're acting as a business, not a consumer, when you sign up.
GafferMate is a drafting tool, not a surveyor, estimator or adviser. It turns your description of a job into a draft quote using prices you've supplied and, where you haven't supplied a price, indicative industry figures.
Every quote is a draft until you've checked it. Prices, quantities, measurements, totals, assumptions and exclusions are generated automatically and can contain errors. You are solely responsible for reviewing and correcting every quote before it goes to a customer, and for the consequences of any quote you send — including underpricing, overpricing, missed items and lost or unprofitable work.
Indicative rates, material calculations and takeoff estimates are budget figures only. They are not a survey, a professional estimate or a valuation, and shouldn't be relied on as one — confirm quantities and prices against the actual job before committing to anything.
Once a customer accepts a quote, the contract for the work is between you and your customer. We're not a party to it and take no responsibility for the work, the price, or any dispute arising from it.
GafferMate can apply VAT, the VAT domestic reverse charge and CIS deductions to quotes and invoices. These are calculations to save you typing, not tax, accounting or legal advice. Whether they apply to a given job — and at what rate — depends on your circumstances. Check with your accountant or HMRC, and confirm every invoice is right before sending it.
Where GafferMate includes consumer-law wording in customer-facing pages (for example the 14-day cancellation notice under the Consumer Contracts Regulations 2013), it's provided as a convenience to help you comply — not as legal advice, and it doesn't guarantee compliance. Your obligations to your customers under consumer law are yours; if in doubt, take advice.
Keep your login details safe — you're responsible for what happens under your account. Tell us straight away if you think someone else has access.
Don't misuse the Service: no unlawful use, no attempting to break or overload it, no reselling it, and no using it to generate content that's dishonest or misleading (including quotes you don't intend honestly).
Free trial: new accounts get 14 days free with full access. No card is taken to start. When the trial ends, quoting pauses until you subscribe — nothing you've created is deleted.
Subscription: £29.99 per month (including VAT where applicable), billed monthly in advance. It renews automatically each month until you cancel. If you subscribed on our website, payment is taken by Stripe, our payment processor. If you subscribed inside the iPhone app, payment is taken by Apple through your Apple ID and renewal is handled by them. Either way we never see or store your card details.
Cancelling: where you cancel depends on how you subscribed. If you subscribed on our website, cancel from Settings → Manage billing. If you subscribed inside the iPhone app, your subscription is billed by Apple and you cancel it in iPhone Settings → your name → Subscriptions. Either way you keep access until the end of the period you've paid for and no further payments are taken. We don't give refunds for part-months, except where the law requires.
Failed payments: if a payment fails, Stripe retries and emails you. If it keeps failing, your subscription ends and quoting pauses until it's sorted.
Price changes: if we change the price, we'll give you at least 30 days' notice by email before it affects you — you can cancel before it does.
GafferMate can let your customers pay a deposit by card when they accept a quote. These payments are processed by Stripe, on your own Stripe account, under Stripe's terms. The money goes from your customer to you. We never hold, receive or control your customers' money, we are not a party to the payment, and we are not a payment service provider.
Refunds, chargebacks and payment disputes are between you, your customer and Stripe. Stripe's card processing fees are charged to your Stripe account, not by us.
You choose whether to ask for a deposit and how much. Keep deposits reasonable and honour your customers' cancellation rights — where a consumer cancels within the 14-day cooling-off period, deposits must be returned except for work already done with their express consent. If you're VAT registered, taking a deposit can create a VAT tax point — check with your accountant.
We provide the Service as it is. We work to keep it fast, accurate and available, but we don't promise it will be uninterrupted, error-free, or that AI output will be correct. We may add, change or remove features, and we may suspend the Service for maintenance or where we reasonably need to.
Parts of the Service depend on third parties (hosting, database, AI processing, payments, speech recognition). If a third party has an outage, parts of the Service may be unavailable — we'll do what we reasonably can, but we aren't responsible for their failures.
Your business details, price list and quotes are yours. You give us permission to store and process them purely to run the Service for you — see the Privacy Policy for exactly what we hold and where. You can export your prices and delete your account (and all its data) yourself at any time from Settings.
The GafferMate software, design and branding are ours. Your subscription gives you the right to use the Service; it doesn't transfer any ownership of it.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says can't be excluded.
Subject to that: we are not liable for any loss arising from quotes, invoices or other documents you create with the Service — including pricing errors, missed items, incorrect measurements or calculations, incorrect tax treatment, lost profits, lost contracts, loss of business or goodwill, or disputes with your customers. That allocation of responsibility is what makes a £29.99/month price possible: you keep control of (and responsibility for) your numbers.
We are also not liable for indirect or consequential loss, or for loss of data beyond what reasonable backups would have prevented.
For anything not excluded above, our total liability to you in any 12-month period is capped at the amount you paid us for the Service in that period (or £100 if you haven't paid anything).
If a customer or third party brings a claim against us that arises from your quotes, invoices, works or your breach of these terms, you agree to cover the costs and losses we reasonably incur as a result. This doesn't apply to the extent the claim is caused by our own breach of these terms.
You can stop using the Service and delete your account at any time from Settings.
We can suspend or close accounts that break these terms, abuse the Service or don't pay. If we close your account without you being at fault, we'll refund any unused whole months.
We may update these terms as the Service evolves — if a change matters, we'll tell you by email or in the app at least 14 days before it takes effect, and continuing to use the Service after that means you accept it.
These terms are the whole agreement between us about the Service. If a court finds part of them unenforceable, the rest still stands. A delay in enforcing a right isn't a waiver of it.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.